This shop and this owner is a fraud. This owner charged me well over $3000 dollars total on two trips to his shop on air suspension parts and repairs for work he did not perform. On my first trip into his shop, he misdiagnosed the problem on my Mercedes by telling me that the problem was an air compressor. On the second trip to his shop to correct the issue, he told me that it was a leaking front air strut on driver side. I paid him to replace the strut and now I am having the same issue reoccur, and now also with the stop, car too low message on dash. I took my car to Mercedes Benz on yesterday 10/18/22 and found out that I have a leaking front driver's side air strut, the same air strut on the front driver's side that I paid Sam Smith to replace and repair; he didn't repair anything. I implore all Mercedes Benz owners, if you value the proper driving integrity of your car, don't take your car to this shop. He merely rigged my car to temporarily hold just enough to last a few weeks. I will be filing a complaint with the Better Business Bureau and other agency that monitor fraudulent businesses. This owner is not a Mercedes Benz trained technician nor either is any of his mechanics. His shop is not a Mercedes authorized shop as well.
Thanks Mr. Lester. But what you not aware of is that we our highly trained technicians and have taken car of your care many times before. I’m not sure if you called during the month of October to have us finish your car but Management had been hit hard by the COVID Virus and because of staffing issues we weren’t able to serve you or any customers. So I apologize if you didn’t receive a call back. As far as your car goes, I don’t have the ability to make you car work for weeks and then stop, sorry not that good. I have all your old parts and the new ones waiting on your return. But instead of reaching back out before taking it to the dealership to be told and charged for something that you already had new and under warranty with us. I’m really sorry you feel that way considering you had already given us a 5star review. There are parts on your car we never charged you for upfront because of our previous business dealings. So I’ll take a lost on this one but your words disturb me and the slander is certainly absurd. This review you posted is ludicrous and totally unfair and beyond your character Mr. Lester.
- Sam Smith Performance Llc